Krally’s Detailing
www.krallysdetailing.com

319-382-6520

 

 

Krally’s Detailing seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

 

By scheduling any service with Krally’s Detailing you hereby agree to all terms listed on said agreement.

 

1.Please provide an ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle. I also grant permission to Krally’s Detailing to move my vehicle within the service area, if needed to provide enough working space to complete the service to a high quality.

 

2.If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. We reserve the right to charge a $25 rescheduling fee.

 

3.If you have scheduled an appointment at our location, please understand that it is not a “detail shop” but our garage at our home that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.

 

4.We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payment in cash or check or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

 

5.We require a 24-hour notice to cancel any booking/detailing service, failure to do so may result in a $50 cancellation fee.

 

6.We reserve the right to alter or amend a booking time/date in accordance to weather conditions and/or equipment failure without penalty, but wherever possible will let the customer know.

 

7.We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

 

8. Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details. If areas such as the center armrest storage or glove compartment are not cleared, we will not clean them due to customers' private personal belongings.

 

9. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can"t promise your total satisfaction.

 

10. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

 

11. We reserve the right to amend any price during the detailing process if the condition of the vehicle requires extra time to complete the service to satisfaction.

 

12. A minimum of 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

 

13. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

 

14. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicle's interior.

 

15. Odors cannot be removed by cleaning alone. We refer odor removal to another business that deals specifically in that service.

 

16. When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

 

17. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

 

18. The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

 

19. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

 

20. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.

 

21. We will only clean engine bays upon request. We are not responsible for any mechanical or electrical problems when cleaning engine bays due to areas simply getting wet from the cleaning process. 

 

22. Please make sure your vehicle is in good mechanical and electrical working order. There is no way of knowing these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.

 

23. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

 

24. Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safely hand washing.

 

25. We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

 

26. If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass and you opt-out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure.